AD HOC Report: Customer Complaints.

This explanation of the dashboard was written by ChatGPT. Check out detail pages and different functions used to make Dashboard at: https://public.tableau.com/app/profile/kumayl/viz/CustomerAnalysis_16758295165850/FINANCIALCOMPLAINTS

This Tableau dashboard created by Kumayl looks at customer complaints about financial products and services, specifically in the United States. It focuses on the number of complaints about products such as mortgages, credit cards, debt collection, bank accounts/services, money transfers, and student loans. The dashboard also looks at how these complaints have changed over time.

The dashboard is divided into two sections. The first section shows the total number of complaints in each category from 2011 to 2020, as well as the total number of complaints in each category over the same period. The second section shows the percentage of complaints in each category compared to the total number of complaints.

Overall, this dashboard provides a good overview of customer complaints about financial products and services in the US. It shows how the number and percentage of complaints have changed over time and provides an easy way to compare different categories of financial services.

Section 1: Summery of all Complaints, Response Rate and Resolve Cost. Provides an overview showing company Complaints and Response to Complaints rate.

Section 2: Complaints filtered by Issue and State. Gives a focus target of products with most issued complaints and issuing State.

Section 3: Complaints by Media, Complaints by Product and % of dispute. Allows to dive in to a specific target to find out most problem-prone areas.

Decesion Usage

This Tableau dashboard can help a manager make decisions about how to focus their resources to address customer complaints about financial products and services. The dashboard shows which categories of complaints are increasing or decreasing over time, allowing the manager to focus their attention on the areas where there are the most complaints. For example, the dashboard shows that the number of complaints about mortgages has increased over time, while the number of complaints about debt collection has decreased. The manager can use this information to prioritize resources accordingly.